There are millions of chatbots and voice bots in the world
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Hosted on mobile phones, smart speakers and websites
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Hosted by many organizations –government, business, and non-profit
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Each one is independent of the others, even within an organization
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Each one has its own expertise or info security scope
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If they can’t share expertise there will be:
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implementation complexity (low scalability)
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duplication of effort
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friction for users
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inconsistency in the information they provide
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